8 Factors You Need to Consider When Choosing a Commercial Security Service Provider
May 24, 2023
Are you looking for a commercial security service provider for your corporate building? You must do your diligence before hiring a corporate security firm to have peace of mind and protect your employees and customers. However, hiring a patrol security company is not that easy. But the good news is that there are a few characteristics that can help you determine the quality and efficiency of a security guard company.
Here’s how you can choose a security company to safeguard your business premises:
Get Recommendations And References
A security company can look great on paper and its websites, but reputation, references, and positive reviews are the real strength of a security firm. Therefore, ask your potential security firms for references you can contact to get more insight into the quality and range of services the firm provides.
You can also do thorough research online and pore over online customer reviews. Also, ask fellow business owners or friends for recommendations if they have experience hiring and working with guard agencies.
Communication And Professionalism
Even if you choose a security company that offers exceptional security services, you won’t be happy with their services or results if the company personnel is unprofessional and lacks communication skills and procedures. Therefore, observe how a security firm communicates with you.
If they’re unprofessional in the correspondence and bad at returning calls, it’s unlikely your experience with them will improve after taking them on as your official security partner.
Certifications And Training
While hiring new security and guarding services, check the company’s security team’s and personnel’s certifications and training. Working security jobs and details is not easy because it requires a certain amount of integrity, the ability to work under pressure, attention to detail, and a significant amount of vigilance.
Teams that have the attributes mentioned above and receive proper certifications and training to provide better security services to customers and ensure their workplaces are safe as possible. The last thing you want is a security guard who does not have the training to react effectively and professionally during an emergency.
Reputation And Company History
Check the company’s reputation because reliable security firms have a long-standing reputation within the community. And choosing a company that doesn’t have a long history with clients and communities in the area or a firm that hasn’t had time to establish itself or demonstrate its expertise is quite risky because you won’t know the quality of its services.
Review Their Proposals
One of the first steps in hiring a potential security firm is to request a proposal based on your requirements and needs. The security company will not include anything outside their proposal. So be smart and ask for as detailed documentation as possible.
Here are a few things you can ask for in your proposal request:
- Terms of payment
- Start date
- Length of contract (term-based or ongoing)
- Client oversight
- Insurance requirements
- Equipment requirements
- Disciplinary measures (for terminations or transfers, etc.)
- Guard training requirements
- Guard selection process
- Holiday/Event coverage
- Special scheduling
- Supervisor inspection procedures
- Coverage hours
- Number of posts
Scrutinize and analyze each aspect of the requested proposals you receive. You can also have your attorney and insurance agents review it to ensure all your security needs are met, as requested in your initial request for a proposal.
Ask About Their Staffing History
Ideally, you want a dedicated team of security guards like a personal staff assignment. However, this is not a possibility with many security contractors. Due to variable hours and changing staff, many security guards will be placed at your organization.
If you want a dedicated team, investigate your potential security firm’s staffing ability and history and determine their turnover rates. High rates show staff satisfaction and competency, and guards with long assignments generally provide better security services.
Inquire About Their Supervising Polices
Your potential guarding and security services should provide details on how they aim to supervise and maintain the quality of services at your business premises. A dedicated supervisor should regularly visit your building to ensure the highest levels of services are maintained.
You should also ask for the details of the supervisor’s inspection so you know that they’re not just there to take a cursory glance at the security arrangements. Ask about the supervisor’s training, experience, and qualification because they’ll work closely with on-site security and administrative teams.
Good supervisors are generally highly experienced and respected members of a security firm because they’re invested in their security teams and hold a developed and solid chain of command that runs all the way to the top of the company.
Some Extra Precautions You Should Address
Some minor details get brushed under the carpet while hunting for the ideal security firm. Here are some questions you should address before hiring a commercial security service provider:
- What are the firm’s policies if guards miss their shifts? Will they provide replacements to cover the absent employee in a timely fashion?
- Do you have any say regarding their security personnel’s uniforms?
- What are the security firm’s personal screening and drug testing policies?
- Are all the guards fluent in the languages you need them to speak on the premises?
- How much notice do you need to give to secure extra security coverage for the premises?
Looking for Quality Security And Patrol Services?
If you’re looking for unarmed security guards or armed off-duty police officers to secure your business premises, Guard Services USA has got you covered! We’re a reputable commercial security service provider, offering guard services with professional and trained security guards all over the United States, Canada, and Puerto Rico.
Our construction site security guards can help secure construction sites and ensure all your company equipment and assets remain safe until the project is completed. We also provide residential community security guards for patrol and security services at residential complexes and communities.
If you want law enforcement security guards for your corporate building, get in touch with us today for a quote!